Cancellation policy

This policy outlines the payment methods and purchase options currently available through The Card Collective.

Payment Methods

We currently require full payment at checkout for all orders.

Available payment methods may include:

• Credit Card
• Debit Card
• PayPal
• Apple Pay
• Google Pay
• Afterpay
• Klarna

• Zip
• Other payment methods displayed at checkout

Payment options may vary depending on your location and the services available through Shopify Payments and our payment providers.

Production & Order Processing

Orders enter our production queue once payment has been successfully received and verified.

Current production lead time is up to 10 business days prior to dispatch.

Black core and custom colour matboards may require approximately 5 additional business days due to specialty ordering.

Production time refers only to the manufacturing process and does not include courier delivery time.

Priority Build

Where available, the optional Priority Build upgrade reduces production time to approximately 3–5 business days prior to dispatch.

Priority Build applies only to fully paid orders and may not be available for certain specialty material configurations. Where applicable, these restrictions will be displayed on the product page.

If the Priority Build production timeframe is not met, the Priority Build fee will be refunded in accordance with our Returns, Refunds & Order Policy.

Cancellations & Refunds

Order cancellations, refunds, and returns are governed by our Returns, Refunds & Order Policy.

As many of our products are custom made to order, cancellation and refund eligibility may vary depending on the stage of production and the nature of the product ordered.

General Conditions

By placing an order through our website, you agree to the payment, production, and fulfilment terms outlined throughout our policies and product listings.

This policy operates alongside our Returns, Refunds & Order Policy, Shipping Policy, Privacy Policy, and Terms of Service where applicable.